Support and Client Services

OUTAGE UPDATES

Resolved: 8/21/2026 2:30 PM PT: Verve Engineering has completed testing and validation of the upstream network issue. Internet connectivity has remained stable, and services are operating normally for impacted clients. This incident is now considered resolved, and Verve will continue monitoring network performance to ensure ongoing stability. We apologize for the disruption and appreciate your patience while our teams worked with the upstream network provider to restore services. If you continue to experience service issues, please contact our Technical Support team at support@vervecloud.com or 1.888.260.6094.

Update: 8/21/2026 6:30 AM PT: Our upstream network provider has reported that the underlying issue within their network has been resolved. Verve Engineering is currently performing testing and validation to confirm connectivity and service functionality across all impacted clients. We will continue to monitor service performance and provide an additional update once validation has been completed. If you continue to experience voice service issues, please contact our Technical Support team directly at 1.888.260.6094.

Update: 8/20/2026 11:30 PM PT: Verve Engineering, working in coordination with our upstream network provider, has further narrowed the issue to a routing problem within the provider’s network. The provider’s onsite team is actively investigating the affected network infrastructure and working toward restoration. Verve Engineering remains actively engaged, monitoring progress and evaluating additional connectivity options. There is currently no estimated time of repair (ETR). We will provide additional updates as more information becomes available.

Update: 8/20/2026 9:30 PM PT: Verve Engineering has further isolated the issue to an outage within our upstream vendor’s network. The vendor has narrowed the suspected issue to a specific area, and their engineering team has been dispatched to investigate and work toward restoration. There is currently no estimated time of repair (ETR). Verve Engineering will remain actively engaged with the vendor and provide additional updates as more information becomes available.

Update: 8/20/2026 7:30 PM PT: The temporary routing solution implemented earlier has improved connectivity for some impacted clients; however, others continue to experience significant internet degradation or loss of service. Verve Engineering remains actively engaged with the upstream carrier, and the issue has been escalated for further investigation and resolution. There is currently no estimated time of repair (ETR). We will provide additional updates as more information becomes available.

Update: 8/20/2026 5:30 PM PT: Verve Engineering has isolated the connectivity issue to a routing problem with an upstream vendor. A temporary routing solution has been implemented, and internet services should now be restored for impacted clients.
Engineering will continue to monitor service stability and work with the upstream vendor toward a permanent resolution. Additional updates will be provided as more information becomes available.

Update: 8/20/2026 4:30 PM PT: The remediation attempt was unsuccessful. Verve Engineering continues to actively troubleshoot and isolate the source of the connectivity issue while evaluating additional remediation options. There is currently no estimated time of repair (ETR). Additional updates will be provided.

Update: 8/20/2026 3:30 PM PT: Verve Engineering continues to actively troubleshoot and isolate the source of the connectivity issue. Engineering has identified a potential remediation; however, implementing the change may result in a temporary interruption of service for impacted clients. The team is evaluating the safest approach before proceeding.
There is currently no estimated time of repair (ETR). Additional updates will be provided as more information becomes available.

Description: 8/20/2026 2:30 PM PST: Verve Cloud has received reports of internet connectivity issues impacting multiple clients in the Western United States. Our Engineering team is actively investigating the cause and scope of the issue. There is currently no estimated time of repair (ETR). We will provide additional updates as more information becomes available.