Support and Client Services

Resolved: 9/03/2026 7:00 AM PT: Repairs to both fiber cuts have been completed, with connectivity restored as of approximately 4:50 AM PT. We will continue to monitor network performance to ensure stability. This incident is considered resolved, and no further updates are expected at this time. If you continue to experience service issues, please contact our Technical Support team at support@vervecloud.com or 1.888.260.6094.

Update: 9/02/2026 10:30 PM PT: Repair efforts continue on both fiber cuts impacting upstream connectivity. At the first location, repair teams have made progress restoring the affected connection and continue working to address the remaining service degradation. At the second location, the required utility locating has been completed and crews have begun excavation in preparation for the fiber repair. At this time, there is no estimated time to restoration (ETR). Our teams will continue to monitor the situation and restoration efforts overnight. This will be our final scheduled update for the evening, with the next update to be provided tomorrow morning.

Update: 9/02/2026 7:30 PM PT: Repair efforts continue on both fiber cuts impacting upstream connectivity. At the first location, repair teams are on site and preparing to begin restoration work. At the second location, crews are on site and completing the necessary preparations before excavation and fiber repairs can begin. At this time, there is no estimated time to restoration (ETR). We will continue to provide updates as repair efforts progress.

Update: 9/02/2026 4:30 PM PT: Due to the multiple fiber cuts previously identified, some network traffic is currently being rerouted across alternate upstream paths outside of the Verve network. As a result, select clients may experience slower than normal internet performance or difficulty accessing certain websites and online services. Our core network remains operational, and our Engineering team continues to monitor network performance while our upstream provider works to complete repairs to the damaged fiber. At this time, there is no estimated time to restoration (ETR). We will continue to provide updates as conditions change and restoration efforts progress.

Update: 9/2/2026 2:00 PM PT: Upstream vendor restoration efforts are still ongoing. Currently no ETR, more updates to follow

Update: 9/02/2026 1:00 PM PT: Upstream vendor is continuing restoration efforts. No ETR at this time and more updates to follow.

Update: 9/02/2026 12:00 PM PT: Our upstream provider has identified the root cause of the outage as multiple fiber cuts. Repair teams have been dispatched to the affected locations and are actively working to restore service as quickly as possible. At this time, there is no estimated time to restoration (ETR). We will continue to provide updates as additional information becomes available.

Update: 9/02/2026 11:00 AM PT: Verve Engineering has isolated the issue to an outage within our upstream vendor’s network. There is currently no estimated time of repair (ETR). Verve Engineering is actively engaged with the vendor and will provide updates as they become available.

Description: 09/02/2026 9 AM PST: Verve Cloud has received reports of internet connectivity issues impacting multiple clients. Engineering is currently investigating the cause and full scope of the impact. Additional updates will be provided as more information becomes available.